Why cosmetics are different
Because our products are handmade skincare that comes into direct contact with your skin, we cannot resell an item once it has been opened or used. For everyone's safety and hygiene, we are not able to accept returns of opened products unless there is a problem with the product itself.
What we will always accept
Please contact us within 7 days of delivery if your order:
- Arrived damaged or leaking.
- Is faulty, or spoiled on arrival.
- Is not the product you ordered.
- Is missing an item.
Please send a photograph of the item and its packaging along with your order number — it helps us resolve things quickly and helps us improve our packing.
Unopened items
If you have changed your mind, you may return an unopened, unused item in its original packaging within 7 days of delivery. Return postage in this case is yours to cover, and we can refund the item once it reaches us in a resaleable condition.
What we cannot accept
- Items that have been opened or used, unless faulty.
- Items reported to us after the window above has passed.
- Items not purchased directly from Lapira Naturals.
- Natural variation in colour, scent or texture between batches, which is a normal characteristic of handmade products.
How a refund works
Once we have approved a return — and received the item back, where a return is needed — we will process your refund within 7–10 business days. Refunds go back to the original payment method. Depending on your bank, it can take a few more days to appear on your statement.
Where you would prefer it, we are always happy to send a replacement instead.
Cancelling an order
If you need to cancel, tell us as soon as you can. We can cancel and refund in full at any point before the order has been dispatched.
Email hello@lapiranaturals.com or message us on WhatsApp at +91 99472 63648.
Still have a question?
We are a small team and we answer our own messages. Ask us anything — about an order, an ingredient, or this policy.